ITANOVA respects and ensures your privacy.

Any information you provide to us will be handled with the highest level of care and security, and will be used only in accordance with the limits established in this Privacy Policy. Thus, you acknowledge and fully agree with how we will use your personal information and data.

What should you know before reading this Policy?

ITANOVA – ITAGRELHAS EIRELI, a privately held legal entity, duly registered with the Brazilian National Register of Legal Entities (CNPJ) under No. 20.334.139/0001-89, hereinafter referred to simply as “ITANOVA”, headquartered at Travessão Esmeralda, no number, São Gotardo neighborhood, in the city of Flores da Cunha, RS, is the Controller responsible for processing the data collected through its website.

Personal data refers to any information that can identify you, such as your name, phone number, and email address, among others.

Processing of personal data means any operation performed with personal data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing,  filing, storage, deletion, evaluation, or control of information, modification, communication, transfer, dissemination, or extraction.

ITANOVA may collect information actively provided by you through the contact form, as well as information automatically collected when you browse our website, such as connection-related data.

What data do we collect?

The amount and type of information collected by ITANOVA vary depending on the features available on our website and the type of interaction you have with our services, as follows:

Contact Data: information voluntarily provided by you when filling out the contact form, such as name, email address, phone number, and your message.

Browsing Data: When you access our website, we collect data such as your geolocation, IP address, access device information, connection details, browser type, and content preferences.

How do we use this data?

The data and information collected on our website may be used for the following purposes: (i) to fulfill the purpose for which you provided the information; (ii) to personalize and continuously improve our products and services; and (iii) to prevent fraud and minimize financial losses, among other non-standard cases.

In some cases, we may also process personal data to comply with legal or regulatory obligations.

Additionally, the information collected may be used, subject to your prior and specific consent, for ITANOVA’s advertising purposes, as well as for sending communications that may be of interest to you. If you feel uncomfortable and no longer wish to receive any promotional materials from ITANOVA, you may contact us at any time via email at privacidade@itanova.com.br, expressing your objection.

What are cookies, and how do we use this technology?

Cookies are small text files stored in your browser or device that help websites and applications function more efficiently. They recognize visitors’ and users’ preferences, facilitate the use of tools and services, and provide a personalized and tailored experience.

To better understand the types of cookies and their purposes, see the list below:

Necessary cookies: These enable you to navigate our website. It is not possible to opt out of or disable these cookies, as they are essential for the proper functioning of our website.

Analytics or statistical cookies: We use these to improve the website’s content by providing information on how it is being used, aiming to enhance your user experience. They automatically collect certain personal data to identify, for example, how many times a specific page has been visited. The results we receive from this analysis are provided in aggregate form and do not allow ITANOVA to identify you directly or indirectly.

To use the cookie tool, ITANOVA will request the user’s consent upon their first visit to the website.

It is important to note that cookies classified as necessary are essential for the proper functioning of this website. If you choose to block them through your browser settings, it may directly and immediately disable services such as page loading, user preferences (e.g., time zone and language), and data collection in forms filled out by visitors.

With whom do we share your data?

To operate its services, ITANOVA may share data collected through its website with the organizations listed below, always prioritizing privacy and, whenever possible, anonymizing your information.

Metrics data: We receive aggregated data from our partners, such as Google Analytics. We may also share stored data for statistical purposes, in order to understand who visits ITANOVA’s product pages. This data sharing aims to improve our services and tailor products to your interests.

Security tools and resource management: To ensure your personal information is protected, ITANOVA uses security tools and interfaces such as the ICM platform (Ilex Cookies Management).

To protect and safeguard ITANOVA’s rights: We reserve the right to access, read, store, and disclose any data we believe is necessary to comply with a legal obligation or court order, as well as to enforce this Privacy Policy.

Is there an international data transfer?

Occasionally, the personal data collected on this website may be stored by companies responsible for hosting our database. These transfers may involve companies headquartered abroad, provided they demonstrate compliance with applicable data protection laws and maintain a level of compliance that is equal to or more stringent than that required under applicable Brazilian legislation.

If you have any questions about which companies are involved, please contact us through the channels listed at the end of this Policy.

What are the data subjects’ rights?

The user is the owner of their personal data, and Brazilian law guarantees the right to exercise those rights. ITANOVA respects and ensures that users may submit requests based on the following rights:

• Confirmation of the existence of data processing;
• Access to the data;
• Correction of incomplete, inaccurate, or outdated data;
• Anonymization, blocking, or deletion of data that is unnecessary, excessive, or processed in violation of the law;
• Data portability to another service or product provider, upon the user’s express request;
• Deletion of data processed with the user’s consent;
• Access to information about public or private entities with which ITANOVA may share the data;
• Information about the possibility of withholding consent, as well as being informed about the consequences of such refusal;

Withdrawal of consent.

If the user requests to exercise any of their rights, ITANOVA may ask for specific information to help verify their identity and ensure the security and privacy of their personal data. To exercise your rights, you may contact us through the channels provided at the end of this Policy.

For how long do we store your data?

Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations, accountability requirements, or requests from competent authorities.

How do we protect your data?

Any information provided by the user will be collected and stored in accordance with the highest security standards. To this end, ITANOVA adopts various precautions in compliance with the security standards and guidelines established by applicable laws and regulations.

ITANOVA follows reasonable protocols to protect personal data; however, we cannot guarantee the absolute security of the information, as various factors may compromise the safety of stored data at any given time.

In any case, in the unlikely event of such an incident, ITANOVA will make every effort to mitigate the consequences.

Our communication channel regarding your privacy:

To ask questions, make comments, file complaints, and/or submit other communications regarding this Policy, our practices, or to exercise your rights as a user, please contact us at: privacidade@itanova.com.br.

Privacy Policy Management:

ITANOVA reserves the right, at its sole discretion, to modify, change, add, or remove portions of this Policy at any time. We recommend that you review this Policy each time you browse our website.

This Privacy Policy was last updated and published on our website on April 10, 2023.